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Liquid Web Reviews, Coupons & Information

Liquid Web


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Overall: 4.94
 

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Founded in 1997, Liquidweb hosting is a privately owned hosting company. Its three data centers are all based in Lansing, Michigan. With only 20,000 customers, there is no doubt that it is one of the smallest companies in the business of web hosting. Liquidweb’s hosting solutions are primarily focused on high value hosting services rather than simply signing up a large number of clients and compromising on service quality. The company primarily focuses on providing hosting services to corporate and enterprise websites. Liquidweb.com mainly offers VPS plans, dedicated hosting and their ‘Smart Servers’ that make use of cloud technology.


Liquidweb.com gives its customers a 100% uptime guarantee, a promise that it has worked hard to live up to. While they also offer back up services, the client usually pays for this separately. Nonetheless, customers can expect the best 24/7 support, a 100% network uptime, premium data centers and ruby on rails.

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Liquid Web Reviews by Customers

Liquid Web review by Hayden Haynes

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Overall: 5.00
 

LiquidWeb rocks. Practically most of the negative reviews are once-off issues. The culture of this company is what makes you stay. Its a relationship of trust. Perhaps not all the newbie techs know their stuff or get it always right, but they are always WILLING to help you out and will transfer you to a more senior tech. The fact that they never make you feel like your query or problem is trivial and are able to offer best effort support for things that are not even their problem is absolutely outstanding. No other web hosting company is as nice, and I have tried a few. You will never get a "Sorry, we can't help you with this, you have to do it yourself." They will log the ticket for you everytime -- so many other hosting companies draw the line somewhere, but LW try their utmost best to do whatever they can to solve your problem in the most friendly way. They have some very competent techs who has helped us troubleshoot and resolve complex server issues. I can't rave about them more, you guys have to try them out. They're server downtime have never given me any trouble and I have ALOT of sites hosted here.So I would say alot of the negative reviews are arb cases, and we're not hearing the other side of the story, and I would recommend you guys get a taste of their support and it will be hard to go anywhere else. They are real heros because their culture is very personal and very human. Im not saying every single time you're going to get the best experience or solution, but you can trust that you can speak to someone who will understand your problem and actually do their best to resolve it. This is real customer care and support and most of the reviews here agree to that. We stay with them because we can count on them and these techs are EAGER to help vs just sitting at their computer because they HAVE to do their job. Go Liquid web GO!

Liquid Web review by Billy John

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Overall: 4.88
 

I have had a dedicate server with Liquid Web for 3 1/2 years and a VPS plan with them for 2, as well as put a few clients on the shared single plan hosting and have had a great experience with them. I can't say that i've never run into problems but they have always gone above and beyond to help figure the issue with me. We recently moved from a plesk based dedicated server to a cpanel based and while we have gotten different quotes over the years for this they wound up doing the full migration and not charging us any thing for the work that they did.

I do work with a number of clients and different servers and I really think that what sets them apart in my mind is their customer service. I have called them at least a handful of times when i've been having general problems on another host and stated that while I do have a number of accounts with them I have a more general question and they've always courteously helped me.

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