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Malaysia Airlines Review, Malaysia Airlines Customer Reviews

Malaysia Airlines


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Overall: 4.67
 

Malaysia Aviation Group (MAG) is a global aviation organisation with subsidiaries and equity investments organised into four distinct business segments: Air Transportation Services, Ground Services, Aircraft Leasing and Talent Development. This group structure was created to drive better transparency and focused management across the respective operating subsidiaries, creating profit centre subsidiaries of the company’s separate businesses.  This ensures profit and loss accountability and unlocks the value of the various assets by driving new levels of operational efficiency.

Apart from ensuring better transparency and governance, the business segments will have flexibility to explore collaborative opportunities for raising capital, making the subsidiaries more competitive and responsive, thus strengthening our position in the market.

The largest contributing segment of the Group is our Air Transportation Services which houses Malaysia Airlines Berhad, Firefly and MASwings, network carriers serving the global and domestic markets and all passenger segments. Also under the umbrella is the division MAB Kargo providing standard, express and special cargo, as well as Amal, the pilgrimage arm of Malaysia Airlines dedicated for Hajj and Umrah. The Group also includes ground handling services, engineering, training facilities as well as a dedicated aircraft leasing company to provide customised and competitive aviation leasing solutions.


Malaysia Airlines Reviews by Customers

Malaysia Airlines review by Harold C. Brooks

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Overall: 4.50
 

Hope you guys will hear your customers for better service! I like your airlines but you have to improve lot of things

Malaysia Airlines review by Lisa W. Campbell

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Overall: 4.63
 

Despite all their troubles & woes I really feel for MAS. I have lived in Malaysia for a number of years and flown back to the UK many times and pretty much always found them to be above average. My last flight was business to LHR on A380 and apart from the dreadful lounge experience in KLIA the flight was great. Sometimes their ground staff at KLIA can be a bit underwhelming and not always know procedures. Even when I use them in economy, again can't complain too much, staff always friendly and helpful, and if they can see you are a passenger who maybe likes a few drinks they will accommodate beyond the norm & keep you topped up!. Entertainment system is adequate but not ground breaking or class leading.

Malaysia Airlines review by Ligia A. Cade

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Overall: 4.88
 

Have to say the service on this flight had to be the best we have encountered even though we were in economy. Not once did the air hostesses pull the curtains across the gallery like they do after food has been served as on so many long haul flights we have been on. The choice of films and music was excellent.

Food was excellent only complaint that the lighting it was so dim you could not read

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